Assign 24Flow Community Licenses
General Info
Community licenses, now under the umbrella of Experience Cloud, offer a way to create branded spaces for interaction among customers and partners. These licenses are crucial for manufacturing companies looking to deliver high-quality self-service-oriented solutions.
Understanding Different Types of Licenses
24Flow utilizes three specific types of licenses within the Salesforce ecosystem:
Customer Community Logins (Per Month) : This license type is billed based on the number of logins per month. It is suitable for users who need intermittent access to the community.
Customer Community Member : Provides ongoing access without the restriction of login counts, ideal for users who require regular access.
Customer Community Plus Logins (Per Month) : Similar to Customer Community Logins but includes additional privileges and access rights for more intensive user engagement.
Differences Between Member and Login Licenses
Member Licenses are allocated per individual and allow unlimited access throughout the billing period.
Login Licenses are shared among a pool of users and are limited to a certain number of logins per month.
Member licenses are meant for active users who log in frequently to the community. Login licenses, however, are meant for users who log in less frequently, usually 3 or fewer times per month.
External users associated with the login license consume one login each time they sign in to a community. However, logging in multiple times during the same day still only consumes a single login and, once logged in , this doesn’t consume extra logins. The ratio between the number of monthly logins you purchase and the number of login licenses that are provisioned in your org is 1 to 20.
Let’s take an example. If you provide 100 member licenses, that enables 100 members who can use that license to access the community. If you provide 100 monthly logins, then 2,000 login licenses are provisioned in your org to ensure you have enough licenses to assign to all the login-based users you may potentially create.
Customer Community vs. Customer Community Plus
Customer Community licenses are further broken down into Customer Community and Customer Community Plus where the Plus gives you more capabilities but at a higher price than Customer Community.
The questions below will help you choose between Customer Community and Customer Community Plus:
Do your users need access to Reports and Dashboards?
Do your users need access to Tableau CRM?
Will your users need roles, sharing rules, and other advanced sharing features?
If the answer to any of the above is YES, then Customer Community Plus is the right license.
Legal Note
Community license subscriptions have some contractual restrictions. It prohibits Create, Read, Update, and Delete on Leads, Opportunities, Cases, Solutions, and Campaigns.